5. Refund and Chargeback Policy
In the event of a fraudulent transaction, we take the following steps:
– Refunds: If a fraudulent transaction is detected before the order is shipped, we will cancel the order and issue a full refund to the original payment method. If the order has already been shipped, please refer to our Return & Exchange Policy.
– Chargebacks: If a chargeback is initiated by a customer due to fraud, we will cooperate with the relevant financial institution to investigate the issue. We may request additional information or documentation from the customer to resolve the matter. If the chargeback is found to be valid, we will issue a refund.
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6. Reporting Fraud
If you believe you have encountered fraud on our site, or if you suspect that someone is using your payment information without your consent, please report it immediately to our customer support team. We take all reports of fraudulent activity seriously and will work diligently to investigate and resolve the issue.
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7. Protecting Your Privacy
We are committed to safeguarding your personal information. Our Privacy Policy explains how we collect, use, and protect your data. We do not share your payment or personal details with third parties without your consent, except as required by law or for the purpose of processing your order.
For more information on how we handle your data, please refer to our full Privacy Policy.
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8. Final Note
While we take extensive measures to prevent fraud, no online system is 100% foolproof. However, we are constantly monitoring and updating our security protocols to protect you and your purchases. We are dedicated to providing a safe and secure shopping experience for all our customers.
By shopping with Auhad, you can be assured that we take your security seriously and are committed to protecting your personal and financial information.